Saks Return Policy: Easy Refunds, Exchanges, and Return Windows

Saks Fifth Avenue has defined American luxury retail for over a century. Founded in 1924 and anchored by its landmark flagship store on Fifth Avenue in New York City, Saks is the destination for designer fashion, fine jewelry, beauty, and home goods from the world’s leading labels. Alongside its network of stores across the United States, the brand runs a full e-commerce experience at saksfifthavenue.com, where shoppers can order everything from runway collections to everyday wardrobe staples.

If a recent Saks purchase did not work out, the saks return policy gives you a clear path to a refund. Returns are eligible for a refund when made within 30 days of delivery, and you can send items back by mail or return them in person at any Saks Fifth Avenue store. Refunds go back to the original method of payment, and mailed returns carry a $9.95 shipping fee that is deducted from the refund.

This guide walks through the complete policy: the return window and condition rules, step-by-step in-store and online returns, exchange and refund details, order cancellation, items that cannot be returned, and practical tips to avoid delays.

Quick Summary

Detailed Return Information

Information	Details
Website	saksfifthavenue.com
Return Time	30 days from delivery
Return Method	By mail with a prepaid FedEx label or mobile QR code, or in person at any Saks Fifth Avenue store
Refund Medium	Original method of payment; gift card purchases are refunded to the original gift card. Allow 7 to 10 days for processing.
Contact	Call 1.877.551.SAKS (7257)
Email Service	No public email; use live chat or call 1.877.551.SAKS (7257)

Understanding the Saks Return Policy

The Saks return policy centers on a single, easy-to-remember rule: returns are eligible for a refund if they are made within 30 days of delivery. That window applies to both mail and in-store returns, and Saks will not guarantee acceptance of a return shipped after the window closes. Note that the clock starts on the delivery date, not the order date, so transit time does not eat into your window.

Condition rules are strict, as you would expect from a luxury retailer. Returned items must be presented in the same condition as when they were received: unworn, undamaged, and unaltered, with the original tags, packaging (where applicable), and proof of purchase. Returns that do not meet these criteria will not be accepted and will be sent back to you with an explanation. Original shipping fees cannot be refunded under any circumstances.

Every return requires proof of purchase, so keep your receipt, order confirmation, or gift receipt accessible. Saks also asks that you pack carefully: remove any old addresses or bar codes from the box, and only include items from the same order in a single return package. Mixing items from different orders in one box can slow down processing.

Two final guardrails apply across the board. First, Saks does not charge restocking fees, so the only deduction on a mailed return is the $9.95 return shipping fee. Second, Saks monitors return behavior and may restrict or refuse future transactions if it identifies an unreasonable return pattern, so reserve returns for genuine cases.

READ MORE: Reformation Return Policy: Your Guide to Returns, Exchanges, and Refunds

In-Store Return Method

Bringing an online order to a Saks store is the fastest way to get it processed, and it costs nothing. In-store returns are not charged the $9.95 return shipping fee, and an associate handles the inspection on the spot. These steps cover the process.

1. Confirm Your Item Qualifies

Before visiting the store, check that the purchase falls within 30 days of delivery and is not marked Final Sale. Inspect the item: it should be unworn, undamaged, and unaltered, with all original tags attached. For dresses, the attached garment tag must still be on the item; once that tag is removed, the dress cannot be returned. For intimates and swimwear, any hygiene seals must be intact.

2. Bring Proof of Purchase

Bring a printed or digital receipt, your order confirmation email, or your order number, which you can find in your shipping confirmation email or Order History on saksfifthavenue.com. Gift recipients should bring the gift receipt or the order number from the gift note. Pack the item with its original packaging where applicable so it arrives at the counter in sellable condition.

3. Visit Any Saks Fifth Avenue Store

Take the item to any Saks Fifth Avenue store; it does not need to be the store where you bought it. At the register or customer service area, an associate will verify the item’s condition, confirm your proof of purchase, and check that the return falls within the 30-day window. If you do not have a printer, this in-person option is also the simplest alternative to a mailed return.

4. Receive Your Refund Confirmation

For eligible returns, the refund is issued to your original method of payment. If you paid with a gift card, keep the original card even if it shows a $0 balance, because the refund is generally credited back to it. Keep the return receipt until the refund appears in your account.

Online Return Method

Without a nearby Saks store, the mail-in process runs through the returns form on saksfifthavenue.com. You can return with a mobile QR code (no printer needed) or a printed prepaid FedEx label. A $9.95 return shipping fee is deducted from your refund for each mailed return.

1. Start Your Return on the Official Returns Form

Go to the Returns Form on saksfifthavenue.com and enter your order details. Have your order number ready; you can find it in your shipping confirmation email or in your Order History. For gift returns, the order number is included on the gift note inside your package.

2. Select Your Items and Choose a Return Option

Select the items you want to return, keeping each return to a single order. Do not combine items from multiple orders in one return package, as that can delay processing. Choose between a mobile QR code and a printed prepaid FedEx label.

3. Pack the Return Carefully

Place the items in a shipping box with their original tags and packaging where applicable. Remove any old addresses or bar codes from the box. If your order came with a free gift, include the gift when returning the item. Remember that original shipping charges are non-refundable, so they will not be part of your refund.

4. Drop Off Your Package

If you chose a QR code, you will receive it by email; show it on your phone at a FedEx or participating partner location (not a drop box), and they will scan it to print your prepaid shipping label. If you printed your label, drop the package at any FedEx or participating partner location or FedEx drop box. Shoppers mailing from Guam, Puerto Rico, or an APO/FPO address will receive a USPS return shipping label instead and must drop it off at a USPS location.

5. Track Your Return and Watch for the Refund

Track the status of your return through your return confirmation email or by entering the tracking number from your FedEx receipt at fedex.com. You will receive an email when your return has been processed and when Saks begins issuing your refund. Allow 7 to 10 days for processing.

Exchange Policy

Saks handles exchanges in stores only. To exchange an item, visit your local Saks Fifth Avenue store and ask a Style Advisor for help. The advisor will process the return of the original item and assist with the replacement purchase, subject to availability. The standard 30-day window and condition rules apply: the item must be unworn, undamaged, and unaltered, with original tags and proof of purchase.

There are no online exchanges. If you cannot visit a store, the process is to return the item by mail for a refund and place a new order for the size, color, or item you want. Since a $9.95 return shipping fee applies to mailed returns, an exchange-by-reorder costs you that fee, while an in-store exchange avoids it entirely.

Refund Policy

Saks refunds eligible returns to the original method of payment. If you paid by credit or debit card, the credit goes back to that card. If you paid with a Saks gift card, the refund is credited to the original gift card, so keep it even if it currently shows a $0 balance. Saks states you should allow 7 to 10 days for processing your return before the refund appears.

A few deductions can reduce the refund amount. A $9.95 return shipping fee is deducted from the refund for each mailed return; if you return multiple items at the same time, the fee is deducted once, but separate return requests made at different times may each incur the fee. Original shipping charges are never refunded. If you used a digital promotional gift card, the gift card amount may be reduced to $0 when items are returned or canceled, and if you already used the promotional gift card, the value you used may be deducted from your refund.

Saks does not charge restocking fees. You will receive an email when your return has been processed and when the refund begins issuing, and you can follow the return’s progress with the tracking number from your FedEx receipt.

Order Cancellation Policy

Saks does not publish a dedicated order-cancellation policy on its returns page, so there is no stated cancellation window. Like most retailers, Saks moves orders into fulfillment quickly, which means the chance to stop an order shrinks fast once checkout is complete.

If you need to change or stop an order, contact the Saks Customer Care Team immediately through live chat or by calling 1.877.551.SAKS (7257). The sooner you reach out, the better the odds that the order can still be intercepted. If the order has already shipped, your option is to receive it and start a standard return within 30 days of delivery.

On the retailer’s side, Saks may cancel an order it cannot fulfill. In that case the customer is refunded to the original payment method. Because cancellation rules are not spelled out on the official returns page, confirm the current practice with Customer Care before assuming an order can be stopped.

Exceptions (Non-Returnable Items)

Several categories are excluded from returns and exchanges under the Saks return policy. Items marked Final Sale cannot be returned or exchanged, so check the product page for that designation before buying, especially during clearance events. Gourmet items, along with monogrammed, altered, or personalized items, also cannot be returned or exchanged, since they cannot be resold.

Category-specific rules add more detail. Dresses may arrive with an attached garment tag that must be kept on in order to return the item; once that tag is removed, the dress cannot be returned. For health and safety reasons, intimates and swimwear must be returned with hygiene seals attached where applicable. If your order included a free gift with purchase, include that gift when returning the item.

Beyond product categories, Saks cannot process returns for items purchased at Neiman Marcus or Bergdorf Goodman in a Saks Fifth Avenue store; those purchases follow their own retailers’ return policies. Saks also does not support international returns, since it no longer offers international purchases or shipping.

Returning Without a Receipt

The official Saks policy requires proof of purchase for every return, so there is no guaranteed receipt-free path. Online shoppers are in the best position without a printed receipt: your order number appears in your shipping confirmation email and in your Order History on saksfifthavenue.com, and either is enough to start a return. Gift recipients can use the order number from the gift note inside the package.

For in-store purchases with a lost paper receipt, a store associate may be able to locate the transaction through the payment card used or a linked account, but acceptance is not guaranteed. If the purchase cannot be verified, the store may be unable to process the return. When in doubt, contact the Customer Care Team at 1.877.551.SAKS (7257) before making a trip.

Tips for a Smooth Return

A little preparation prevents most Saks return problems. Start with the calendar: the 30-day window runs from the delivery date, so note when the package arrived rather than when you ordered. Keep all tags attached, including the special garment tag on dresses, and leave hygiene seals on intimates and swimwear until you are certain you are keeping the item.

Pack one order per return package, and strip old addresses and bar codes from the box before shipping. If your order included a free gift, put it back in the box. Choose the QR code option if you lack a printer, but remember it must be scanned at a staffed FedEx or partner location, not a drop box. Keep your original gift card even with a $0 balance, since refunds go back to it. Finally, track the package with the FedEx receipt number and keep the return confirmation until the refund posts.

FAQs About Saks Return Policy

How long do I have to return a Saks order?

Returns are eligible for a refund if they are made within 30 days of delivery. The window applies to both mail and in-store returns. Saks does not guarantee acceptance of a return shipped after the 30-day window closes.

Does Saks charge a return shipping fee?

Yes, for mailed returns. A $9.95 return shipping fee is deducted from your refund for each mailed return. Returns presented in store are not charged a return shipping fee, and Saks does not charge restocking fees.

Can I return an online order to a Saks store?

Yes. Online purchases can be returned to any Saks Fifth Avenue store. Bring your order number or receipt, and the item must meet the standard condition rules. In-store returns also avoid the $9.95 mail fee.

Does Saks offer exchanges?

Exchanges are available in stores only. Visit your local Saks Fifth Avenue store and ask a Style Advisor for help. Saks does not offer online exchanges; without a store visit, the process is to return the item for a refund and place a new order.

How long does a Saks refund take?

Saks asks you to allow 7 to 10 days for processing your return. Refunds are credited to the original method of payment, or back to the original gift card for gift card purchases. You will receive an email when the refund begins issuing.

Can I return Final Sale items to Saks?

No. Items marked Final Sale cannot be returned or exchanged. Gourmet, monogrammed, altered, or personalized items are also excluded from returns and exchanges.

Can I return a gift I received from Saks?

Yes. Start the return through the Returns Form on saksfifthavenue.com and have the order number handy; it is included on the gift note inside your package.

What should I do if my order arrives damaged or defective?

Contact the Saks Customer Care Team through live chat, text, or by calling 1.877.551.SAKS (7257). They will advise on the return or replacement process for damaged, broken, or defective items.

Can I cancel my Saks order?

Saks does not publish a cancellation window on its returns page. Contact Customer Care immediately through live chat or at 1.877.551.SAKS (7257) if you need to stop an order, since fulfillment moves quickly. If the order has shipped, receive it and return it within 30 days of delivery.

Does Saks accept international returns?

No. Saks no longer offers international purchases or shipping, and it cannot accept returns for any previously purchased international orders.

Conclusion

The Saks return policy is straightforward: 30 days from delivery, returns by mail or in any Saks Fifth Avenue store, refunds to the original payment method within 7 to 10 days of processing, and in-store-only exchanges. The costs to remember are the $9.95 fee deducted from mailed returns and the non-refundable original shipping charges. Keep tags attached, hold on to your proof of purchase and original gift card, and never mix items from different orders in one return package.

Policies can change, so confirm the current rules on the official Return Policy page at saksfifthavenue.com before starting your return.

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