Reformation Return Policy: Your Guide to Returns, Exchanges, and Refunds

Reformation has become one of the most popular sustainable fashion brands in the world, known for flattering dresses, wedding guest looks, bridal styles, denim, and elevated basics. The brand pairs on-trend design with recycled materials and deadstock fabrics, and it operates retail stores across the United States, Canada, France, and the United Kingdom alongside its global online shop.

The reformation return policy allows 30 days from the delivery date to return or exchange online orders, and 30 days from the purchase date for in-store items. Refunds return to the original payment method once the return is processed, and US shoppers can exchange an item for a different size or color of the same style at no extra cost. A $8 return shipping fee applies per US order, but it can be avoided by returning in-store, choosing an exchange, or selecting Instant RefCredit.

This guide covers everything needed before starting a return: online and in-store return steps, the exchange process, refund timing, order cancellation, non-returnable items, and the mistakes that most commonly slow refunds down.

Quick Summary:

Detailed Return Information

Information	Details
Website	thereformation.com
Return Time	30 days from delivery (online) or 30 days from purchase (in store)
Return Method	Online returns by mail or in store at a Reformation retail location
Refund Medium	Original payment method
Contact	Text +1 (855) 756-0560
Email Service	No public email; use reformation.kustomer.help

Understanding the Reformation Return Policy

Reformation accepts returns of items in new condition with the original tags still attached. For online orders, the 30-day window starts on the delivery date — not the order date. The return must be dropped off with the carrier and scanned, or handed over at a Reformation store, within those 30 days; returns are not accepted after the window closes. For orders arriving in multiple shipments, each shipment carries its own return window based on its delivery date.

In-store purchases can be returned within 30 days of the purchase date to a store in the same country of purchase. Either way, the refund returns to the original payment method. Reformation monitors returns for misuse or abuse and reserves the right to refuse service.

A return shipping fee applies to returned orders, charged once per order rather than per item. In the US the fee is $8.00, deducted from the refund. It is waived entirely for in-store returns, Instant RefCredit, exchanges, and Friends with Benefits loyalty members who keep at least one item from the order.

READ MORE: Alo Return Policy| Easy Refund, Exchange, and Return Guide

In-Store Return Method

Returning in person is the fastest way to complete a Reformation return: no return shipping fee, with face-to-face help from store staff. Follow these steps at any Reformation store.

1. Find Your Nearest Store

Use the store locator on the Reformation website to find a Ref store. Online orders must be returned to a store in the country of original purchase, and in-store purchases must go back to a store in that same country.

2. Prepare Your Order Information

Have the order number or the checkout email address ready before visiting. The order number appears on the order confirmation and shipping confirmation emails. If it cannot be located, contact Customer Love through the help center before the visit.

3. Check the Condition of Your Items

Every item must be in new condition with the original tags attached — returns in unsellable condition can be rejected. If a garment, handbag, or jewelry arrived in a garment bag or dust bag, return it inside the bag. Keep shoe boxes in good shape, since significant damage can reduce the refund or cause rejection.

4. Visit the Store and Complete the Return

Bring the items to the store and let a team member process the return. They will verify the products and submit the return on your behalf.

5. Watch for Your Confirmation Email

After processing, a return confirmation email is sent. The refund returns to the original payment method; allow an additional 5 to 10 business days for the bank to post it after processing.

Online Return Method

Orders can also be returned by mail using a prepaid return label from the returns portal.

1. Log In to Your Ref Account

Sign in to the Reformation account and open the Returns and Exchanges page. A Ref account is required to start a return. Guest checkout shoppers can create a password using the order email address to access the return portal.

2. Start the Return

Find the order and press Start an exchange or return. Outside the 30-day return window, the option to start a return or exchange will not appear. Select the order containing the items to send back.

3. Select Return for Your Items

Mark Return for each item going back. US shoppers choosing Instant RefCredit need a valid credit card on file — without one saved to the account, the RefCredit option will not start. RefCredit carries no return fee, and the credit is ready to use on the website and in stores immediately after submitting the return.

4. Review and Submit

Review the return carefully before submitting through the portal. Confirm every item planned for return is selected so nothing is left off.

5. Print and Attach the Label

Print the prepaid return shipping label from the return portal and attach it to the mailer, using the original shipping package when possible. Reformation does not accept returns when the shoe box was used as the shipping box, so pack shoes inside another mailer. International returns may include extra instructions on the return note.

6. Drop Off the Package

Take the package to the courier on the label, drop it at any Ref store or FedEx location, or schedule a pickup. Ensure the carrier scans the package within the 30-day window, and keep the drop-off receipt as proof in case the scan does not register.

Send returns only with the prepaid labels Reformation provides. The company cannot refund a lost return sent by another method, and the cost and risk of that shipment fall on the sender.

Exchange Policy

Exchanges are free and simple for shipped orders within the continental United States. Exchanges must be started within 30 days of the delivery date; online orders can be exchanged through the online portal or at any store location, while in-store purchases must be exchanged at a store.

Each item can be exchanged only once, and only for a different size or color of the same style. If the new size or colorway costs a different price than the original item, the portal cannot process the exchange — return the item and place a new order instead.

To exchange online, log in to the Ref account and open the Returns and Exchanges page. Select the item, pick the new size or color, and verify payment. A valid credit card must be on file to authorize the request, and a temporary $0.02 pending charge may appear. Submit the request, print the prepaid label, and send the original item back. The exchange ships as soon as possible, but the original item must be returned within 30 days of delivery to avoid being charged. Returning the exchanged item later incurs the standard $8 return fee. For comparison with another popular clothing brand, see our Free People return policy guide.

Refund Policy

Reformation credits all refunds to the original form of payment. Gift card or store credit purchases return as credit. The refund equals the price paid minus any applicable return shipping fee, which is deducted from the refund and noted on the confirmation email. Shipping fees, duties, and taxes paid at checkout are nonrefundable.

Refund Processing Times

Once Reformation receives the return, allow 3 to 4 business days for processing at the factory, then an additional 5 to 10 business days for the bank to post the refund. An email confirms when the refund has been processed. In-store returns follow the same timeline: after processing, expect 5 to 10 business days for the bank posting.

Instant RefCredit is faster. The credit is available immediately after submitting the return with the Instant RefCredit option in the returns portal, and can be spent right away on the website or at any Ref store.

Order Cancellation Policy

Orders can be cancelled within 30 minutes of placement. Go to the Order Lookup page on the Reformation website, enter the email address and order number, and select Cancel Order — or select the order from the order history when signed in to the Ref account. A confirmation email follows shortly after confirming the cancellation.

After 30 minutes, the online cancellation option disappears because the order has likely entered fulfillment. For cancellation help after that window, contact Customer Love through the help center; the team can assist if the order has not yet shipped. Once shipped, wait for delivery and start a return instead.

Exceptions / Non-Returnable Items

Not every Reformation product can be returned. The following items are final sale and cannot be returned or exchanged:

• All apothecary and beauty products
• Lingerie and underwear
• Hosiery
• Vintage pieces
• Digital products, including e-gift cards
• Any item marked Final Sale

Condition rules can also cause rejection during processing, even for returnable items. Returns in unsellable condition — including items with deodorant stains, pet hair, missing tags, or strong odor or fragrance — are subject to rejection. Shoes cannot be returned if the shoe box shows significant damage or is not in its original condition. Swimwear must be returned with the sanitary tags attached. Garments, handbags, or jewelry that arrived in a garment bag or dust bag must be returned inside that bag to remain eligible for a refund.

Returning Without a Receipt

Reformation does not publish a dedicated no-receipt return policy. The official guidance: in-store returns require the order number or the checkout email address, found on the order or shipping confirmation emails. Online returns start through the Ref account, where the order history serves as proof of purchase.

If the order number or confirmation emails cannot be found, contact Customer Love through the help center before visiting a store — the team can help locate the order details. Since the official policy does not describe a no-receipt return process, confirm directly with Customer Love rather than assuming a refund or store credit will be issued.

Tips for a Smooth Return

Preparation goes a long way toward a fast, full refund.

Keep the Tags On

Leave the tags on until certain the item is staying. Missing tags are among the most common reasons returns are rejected.

Start Early in the Window

The 30-day window runs from the delivery date, so try everything on as soon as it arrives. An early start leaves room for carrier delays and processing time.

Use the Prepaid Label

Always use the prepaid label from the returns portal. Reformation cannot refund a return sent by another method and lost in transit, so the label protects the refund.

Save the Original Packaging

Keep the mailer, boxes, garment bags, and dust bags until certain everything is staying. Items that arrived in garment or dust bags must go back inside them, and shoes need an undamaged shoe box.

Consider In-Store or RefCredit

Returning in person near a Ref store avoids the $8 return fee completely. Online shoppers can also skip the fee with Instant RefCredit or an exchange, which carry no charge.

Track Your Package

Get a drop-off receipt when the carrier scans the package. If the scan does not register, that receipt proves the return was sent on time.

Check Sale Terms Before You Buy

Heavily discounted pieces are often marked Final Sale and cannot be returned or exchanged. Confirm the status on the product page before ordering. Sale rules differ across brands — Alo’s return policy guide shows how another popular clothing label treats discounted items.

FAQs About Reformation Return Policy

How long do I have to return something to Reformation?

30 days from the delivery date for online orders and 30 days from the purchase date for in-store purchases. The return must be dropped off and scanned, or handed over at a store, within that window. Returns are not accepted after the 30 days have passed.

Does Reformation charge a fee for returns?

Yes. US returns carry an $8.00 fee per order, deducted from the refund. Avoid it by returning in-store, choosing Instant RefCredit, making an exchange, or being a Friends with Benefits loyalty member who keeps at least one item from the order.

How do exchanges work at Reformation?

Exchanges are free for shipped orders within the continental US and must be started within 30 days of delivery. Each item can be exchanged once for a different size or color of the same style — through the online portal or at any store. The original item must be returned within 30 days to avoid being charged.

When will I receive my refund?

Allow 3 to 4 business days for processing after the return arrives, then 5 to 10 business days for the bank to post the refund to the original payment method. An email confirms once processing is complete.

Can I return an online order to a Reformation store?

Yes. Bring items to any Ref store in the country of original purchase, with the order number or order email. In-store returns carry no return shipping fee, and the refund returns to the original payment method.

What items cannot be returned to Reformation?

Apothecary and beauty products, lingerie, hosiery, vintage pieces, digital products such as e-gift cards, and anything marked Final Sale cannot be returned or exchanged. Items in unsellable condition — stains, pet hair, missing tags, or strong odor — can also be rejected.

Can I cancel my Reformation order?

Cancellation is available within 30 minutes of placing the order through the Order Lookup page or the Ref account. After 30 minutes, the online option disappears — contact Customer Love for help. Once shipped, wait for delivery and start a return instead.

What is Instant RefCredit?

Instant RefCredit is a US-only refund option that avoids the $8 return fee. The credit is available immediately after submitting the return in the portal and can be spent on the website or at any Ref store. A valid credit card must be on file to use it.

Do I need a receipt to return in store?

Reformation does not publish a no-receipt policy, but in-store returns require the order number or order email. Find these in the confirmation emails or Ref account. If they cannot be located, contact Customer Love for help.

How do I contact Reformation about a return?

Reach the Customer Love team through the help center at reformation.kustomer.help. For US inquiries, text +1 (855) 756-0560 or message on WhatsApp at +1 (213) 277-3737.

Conclusion

The reformation return policy is straightforward: 30 days from delivery for online orders and 30 days from purchase for in-store buys, with refunds to the original payment method. Keep the tags on, start the return early, use the prepaid label, and remember the $8 per-order US return fee. Exchanges, in-store returns, and Instant RefCredit skip that fee, while Final Sale items, beauty products, lingerie, and vintage pieces cannot be returned.

For the latest details or help with a specific order, visit the official Reformation help center or contact Customer Love. Policies can change, so checking the official page before returning is always the safest move.

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