To make shopping easier, Aritzias return policy provides a clear process for returning or exchanging eligible items purchased online or in-store. If something does not fit as expected or simply is not the right choice, knowing the rules in advance helps avoid delays and makes the process smoother.
Quick Summary
Return Peried
90 Days
Exchange Time
15 Days
Refund Process
5-10 Days
Return Shipping FEE
Free
Detailed Return Information
| Feature | Detail |
| Website | (www.aritzia.com) |
| Return Time | 14 days for a full refund |
| Return Method | In-store and online |
| Refund Medium | Original payment method or merchandise credit |
| Contact | 1-855-274-8942 |
| Email Service | Available through online contact form |
The Aritzia return policy applies to most regular-priced items, provided they meet all return conditions.
Return Methods
The Aritzia return policy offers two simple return options to make the process convenient for customers. You can return eligible items either in-store at any Aritzia boutique with your receipt or order confirmation, or online by starting a return in your account and printing a prepaid shipping label.
In-store Returns
- Bring the item to any Aritzia boutique.
- Carry the original receipt or order confirmation.
- A store associate will inspect the item before approving the return.
Online Returns
- Sign in to your order account.
- Select the item you want to return.
- Generate the prepaid shipping label.
- Pack the product securely in the original packaging.
- Ship it through the approved courier.
The Aritzia return policy recommends starting online returns quickly because the return window begins from the delivery date.
Exchange Policy
Exchanges are possible for eligible items, subject to stock availability. Products must remain unworn, clean, and tagged. If the desired size or color is unavailable, customers usually receive a refund or store credit instead. For support, customer service can guide the exchange process.
Refund Policy
Refunds are generally sent back to the original payment method. Processing usually takes 7 to 10 business days after the return is accepted. If an item is returned after the refund period but still within the allowed extended window, a merchandise credit may be issued instead.
The Aritzia return policy also notes that shipping charges are usually not refunded.
Return Conditions / Requirements ✅
Returned items must meet these conditions:
- Unused and unworn
- Tags attached
- Original packaging included
- Clean and resalable condition
Some items may not qualify under the Aritzia return policy, especially sale or final-sale merchandise.
Order Cancellation Policy
Orders can only be canceled before shipment confirmation. Once dispatched, cancellation is no longer possible, and the normal return process must be followed instead.
Exceptions
The following may not be returnable:
- Final sale items
- Worn or washed products
- Damaged items caused after delivery
- Returns without proof of purchase
If an item arrives damaged, contact support immediately.
Company Contact Details
FAQs
How many days do I have to return an item?
Most items qualify for a refund within 14 days.
Can I return used products?
No, items must be unused.
How long does a refund take?
Usually 7–10 business days.
Can online purchases be returned in-store?
Yes, eligible online purchases can often be returned in boutiques.
Can I return damaged products?
Yes, but report damage quickly.
Can I combine multiple orders into a single return?
It is better to process each order separately.
Conclusion
Overall, the Aritzia return policy is straightforward when items are returned on time and in their original condition. Keeping receipts, checking item eligibility, and starting the process early make everything easier. Before sending anything back, always review the latest store instructions for any updated terms.