Living Spaces Returns: The Short Window, the Fees, and the Mattress Exception You Should Know

Living Spaces sells stylish furniture for homes across the United States. In fact, its return window is far shorter than many shoppers expect. The living spaces return policy allows regular stock returns within seven days of delivery. Next, items must stay in as-new condition for a return. Finally, this guide explains each rule from the official store policies page.

A short window changes how you should shop for furniture. First, measure your room before delivery day arrives. Next, inspect each piece as soon as delivery crews leave. Then, decide quickly if a sofa, bed, or table suits your home. In addition, keep all original packaging until you feel certain. Finally, act inside seven days if you want a return.

This guide covers returns, exchanges, refunds, and cancellations in plain terms. First, it explains the seven-day window and condition rules. Next, it walks through in-store and online returns step by step. Then, it covers fees, exceptions, and the mattress sleep trial. Finally, it answers common questions before you contact Guest Services.

Quick Summary

Detailed Return Information

Information	Details
Website	livingspaces.com
Return Time	7 days from delivery for regular stock; 7 days from delivery for parcel items; exchange pick-up within 21 days of receipt
Return Method	Retail store or Guest Services at 877-266-7300; home pick-up available for a fee; parcel items ship back at your expense unless refused at delivery
Refund Medium	Refund of the purchase price, with taxes refunded under applicable state law; generally within 10 business days after receipt and processing
Contact	Call Guest Services at 877-266-7300, or text 1 (877) 702-5250

Understanding the Living Spaces Return Policy

The living spaces return policy centers on one short clock. First, regular stock items qualify for return within seven days of delivery. Next, the official text anchors that window on the delivery date. Then, pick-up orders carry a related seven-day rule for damage reports. Finally, contact Guest Services within seven days of receiving an item.

Condition rules matter just as much as timing. First, items must stay in as-new condition for a return. Next, Living Spaces can refuse items damaged through customer misuse. Then, disassemble returned items and keep them in original packaging. In addition, staff inspect returned items upon receipt. Finally, parcel items must stay new, unassembled, and unmodified.

Fees can surprise shoppers, so read them early. First, regular-stock furniture returns carry a 10% restocking fee. Next, accessories escape that fee, including rugs, lamps, and wall art. Then, home pick-up adds a fee, though the official page states no amount. In addition, Living Spaces does not refund initial delivery fees. Finally, parcel returns carry no restocking fee, except for mattresses.

One popular claim needs a clear warning here. However, some third-party articles promise a holiday extension into January. In fact, no holiday extension appears in the official store policies page. Therefore, treat that holiday claim as unverified and do not rely on it. Finally, always check the official store policies page before you plan a return.

READ MORE: Maurices Return Policy

Living Spaces Return Policy: In-Store Returns

The official policy publishes no numbered in-store procedure. In fact, it names only two official routes: a retail store or Guest Services. Next, the steps below follow that official route in logical order. Finally, call early, since the seven-day window runs fast.

1. Check the Window and Condition First

First, confirm delivery happened within the past seven days. Next, inspect the item for damage, stains, or signs of misuse. Then, gather your order details before you call or visit. In addition, keep original packaging and hardware close at hand. Finally, disassemble the item if you already assembled it.

2. Call Guest Services Within Seven Days

First, call Guest Services at 877-266-7300 within seven days of receipt. Next, explain whether you want a return or an exchange. Then, ask about pick-up if you cannot bring the item in. In addition, confirm any pick-up fee before you agree to a date. Finally, note the name, date, and details from your call.

3. Bring the Item to a Retail Store

First, take the disassembled item in its original packaging to a store. Next, bring your order details and identification for the visit. Then, staff inspect the item before they approve the return. In addition, expect a 10% restocking fee on regular-stock furniture. Finally, accessories such as rugs and lamps escape that fee.

4. Confirm the Refund and Keep Records

First, ask staff to confirm the refund amount in writing. Next, keep your receipt and any return paperwork after the visit. Then, allow up to ten business days after receipt and processing. In addition, check your statement if the refund seems slow. Finally, call Guest Services again if ten business days pass.

Living Spaces Return Policy: Online Returns

Online buyers follow the same seven-day rule as store buyers. First, the official route still runs through Guest Services or a store. Next, home pick-up offers help for large furniture pieces. Finally, parcel items follow a separate shipping rule below.

1. Contact Guest Services Quickly

First, call Guest Services at 877-266-7300 within seven days of receipt. Next, describe the item, delivery date, and reason for return. Then, ask whether home pick-up or store drop-off suits you better. In addition, confirm the pick-up fee before you schedule anything. Finally, write down your scheduled date and reference details.

2. Prepare the Item for Collection

First, disassemble the item carefully and save every part. Next, repack it in its original packaging wherever possible. Then, keep the item in as-new condition until collection day. In addition, clear a path so crews can remove it safely. Finally, keep the item ready on the scheduled pick-up date.

3. Ship Parcel Items Back at Your Expense

First, parcel items qualify for a merchandise-cost refund within seven days. Next, ship parcel returns back at your own expense in most cases. Then, refusal at delivery time creates the main exception here. In addition, Living Spaces does not refund the original shipping fee. Finally, keep tracking proof until Living Spaces confirms receipt.

4. Wait for Inspection and Refund

First, staff inspect the item after Living Spaces receives it. Next, Living Spaces issues refunds generally within ten business days. Then, taxes follow applicable state law for the refund. In addition, delivery and handling charges stay non-refundable in most cases. Finally, damaged or defective merchandise follows a different exception rule.

Exchange Policy Under the Living Spaces Return Policy

Exchanges follow the same tight seven-day window as returns. First, regular stock items qualify for exchange within seven days of delivery. Next, complete exchanges at a retail store or through Guest Services. Then, contact Guest Services within seven days of receiving the item. Finally, schedule pick-up within 21 days of receipt.

Value choices change the fees on an exchange. First, equal or greater value reselection carries no restocking fee. Next, Living Spaces still charges an additional redelivery fee there. Then, lesser value reselection adds a 10% restocking fee. In addition, lesser value reselection also adds a redelivery fee. Finally, parcel exchanges carry no restocking fee, except for mattresses.

Missed pick-ups can cancel an exchange outright. First, keep the item ready on the scheduled pick-up date. Next, Living Spaces cancels the exchange if you miss that date. Then, Living Spaces still charges the applicable pick-up fee. In addition, custom special orders never qualify for exchange. Finally, as-is items never qualify for exchange either.

The mattress sleep trial works very differently from normal exchanges. First, qualifying mattresses offer a 100-day trial period. Next, sleep on the mattress for at least 30 nights first. Then, Living Spaces allows only a one-time exchange, never a refund. In addition, upgrades require paying the price difference. Finally, downgrades refund the price difference to you.

Refund Policy Under the Living Spaces Return Policy

Refunds cover the purchase price of returned items. First, Living Spaces issues appropriate credits and refunds for returned items. Next, taxes follow applicable state law on each refund. Then, refunds generally arrive within ten business days after processing. In addition, that ten-business-day wording also covers parcel returns. Finally, use ten business days as the official figure.

Fees reduce many furniture refunds, so plan for them. First, regular-stock furniture returns carry a 10% restocking fee. Next, accessories escape that fee, including decorative pillows and table-top pieces. Then, home pick-up fees may apply on top of restocking fees. In addition, Living Spaces does not refund initial delivery fees. Finally, shipping, delivery, and handling charges stay non-refundable in most cases.

The official page leaves one refund detail unstated. However, it never names original payment versus store credit explicitly. Therefore, this article describes refunds only as purchase-price refunds. In fact, claiming a specific refund medium would invent a fact. Finally, ask Guest Services which medium applies to your order.

Order Cancellation Policy

Regular stock orders allow free cancellation inside a short window. First, cancel within 48 hours of purchase and pay no fee. Next, delivery-state rules add a second deadline for many shoppers. Then, shoppers in listed delivery states must cancel early. In fact, AZ, CA, NV, TX, UT, OK, KS, CO, and GA require 48 hours before delivery. Finally, cancellations outside those windows carry a 10% cancellation fee.

Pick-up delays can trigger cancellation fees as well. First, orders held over two weeks at customer pick-up face cancellation. Next, Living Spaces charges a 10% cancellation fee in that case. Then, contact Guest Services at 877-266-7300 to cancel promptly. In addition, act early, since delivery schedules move quickly. Finally, keep written proof of your cancellation request.

Parcel and custom orders follow stricter cancellation rules. First, parcel delivery orders allow no cancellation at all. Next, parcel buyers cannot change quantities or delivery addresses after purchase. Then, custom special orders require a 25% non-refundable deposit on cancellation. In addition, custom changes stay free only until 8 p.m. on purchase day. Finally, custom orders unscheduled within two weeks of readiness notice face cancellation less the deposit.

Exceptions (Non-Returnable Items)

Several categories never qualify for return or exchange. First, custom special order items fall outside returns entirely. Next, as-is items carry no warranties and allow no returns. Then, Living Spaces bars returns on as-is items for any reason. In addition, robotic massage chairs fall outside returns as well. Finally, cribs also fall outside returns under official policy.

Bedding carries broad exclusions with one major exception. First, mattresses, box springs, pillows, and comforter sets face exclusion. Next, adjustable bases also face exclusion under official policy. Then, qualifying mattresses still qualify for the sleep-trial exchange. In addition, damaged or defective merchandise still qualifies for refunds. Finally, mattress bedding accessories never qualify for refund, return, or exchange.

Clearance items follow a narrower version of the same rule. First, most clearance, closeout, and outlet items qualify within seven days. Next, they must stay new and in original packaging. Then, furniture clearance returns still carry the 10% restocking fee. In addition, bed pillows, mattresses, box springs, bunky boards, and floor models stay excluded. Finally, as-is floor-model items stay excluded from clearance returns too.

Returning Without a Receipt Under the Living Spaces Return Policy

The official store policies page publishes no without-receipt rule. First, it never states a proof-of-purchase rule for returns. Next, this article therefore invents no receipt workaround for shoppers. Then, keep your order details ready before you contact Guest Services. In addition, Guest Services can review your order using its own records. Finally, ask directly what proof your specific order needs.

Third-party parcel steps mention a sales-order number from a receipt. However, that detail comes from third-party sources only, not official policy. Therefore, treat it as a helpful hint, never as an official requirement. In addition, the official route still starts with a Guest Services call. Finally, confirm requirements early, inside the seven-day window.

Tips for a Smooth Living Spaces Return

Speed matters more here than at most furniture retailers. First, inspect deliveries on arrival day, not days later. Next, keep boxes, packaging, and hardware until you decide. Then, call Guest Services at the first sign of trouble. In addition, photograph the item before disassembly or pick-up. Finally, store every confirmation and reference number safely.

Fees deserve attention before you commit to a return. First, expect a 10% restocking fee on regular-stock furniture. Next, ask about pick-up and redelivery fees before scheduling. Then, remember delivery fees stay non-refundable in most cases. In addition, accessories offer a fee-free exception worth noting. Finally, compare total fees against keeping the piece.

FAQs About Living Spaces Return Policy

How long do I have to return a Living Spaces item?

You have seven days from delivery for regular stock items. First, parcel items also allow seven days from delivery. Next, exchange pick-up must happen within 21 days of receipt. Finally, contact Guest Services within seven days of receiving the item.

Does Living Spaces charge a restocking fee?

Yes, regular-stock furniture returns carry a 10% restocking fee. First, accessories escape that fee, including rugs and lamps. Next, parcel returns carry no restocking fee, except for mattresses. Finally, sleep-trial mattress exchanges carry a $199 restocking fee per set.

Can I return an item to a Living Spaces store?

Yes, exchanges must happen at a retail store or through Guest Services. First, call Guest Services at 877-266-7300 within seven days. Next, bring disassembled items in original packaging to the store. Finally, staff inspect items before approving any return.

Does Living Spaces pick up returns from my home?

Yes, home pick-up is available for items needing collection. First, Living Spaces charges a pick-up fee for home collection. Next, the official page states no amount for that fee. Finally, keep the item ready on the scheduled pick-up date.

How long does a Living Spaces refund take?

Refunds generally arrive within ten business days after receipt and processing. First, that timing covers regular stock and parcel returns. Next, taxes follow applicable state law on each refund. Finally, call Guest Services if ten business days pass without payment.

Can I cancel my Living Spaces order?

Yes, regular stock orders allow free cancellation within 48 hours of purchase. First, shoppers in listed delivery states must cancel 48 hours before delivery. Next, later cancellations carry a 10% cancellation fee. Finally, parcel delivery orders allow no cancellation at all.

What items can I not return to Living Spaces?

Custom special orders and as-is items never qualify for return. First, mattresses, box springs, pillows, and comforter sets face exclusion. Next, cribs, robotic massage chairs, and adjustable bases face exclusion too. Finally, qualifying mattresses still qualify for the sleep-trial exchange.

How does the Living Spaces mattress sleep trial work?

Qualifying mattresses offer a 100-day trial period. First, sleep on the mattress for at least 30 nights. Next, Living Spaces allows only a one-time exchange, never a refund. Then, upgrades require paying the price difference. Finally, downgrades refund the price difference to you.

Can I return a Living Spaces item without a receipt?

The official policy publishes no without-receipt rule. First, keep your order details ready before calling Guest Services. Next, Guest Services can review your order using its own records. Finally, ask directly what proof your specific order needs.

Is there a Living Spaces holiday return extension?

No holiday extension appears in the official store policies page. First, third-party articles claim a November to December extension. Next, that claim lacks support in the official policy text. Finally, rely only on the seven-day window until Living Spaces publishes otherwise.

Conclusion

The living spaces return policy rewards fast, careful shoppers. First, seven days from delivery leaves little room for delay. Next, as-new condition and original packaging protect your refund. Then, fees on furniture, pick-up, and late cancellation add up quickly. In addition, the mattress sleep trial offers rare breathing room. Finally, call Guest Services early and keep every record.

Policies can change without notice over time. First, confirm current rules on the official store policies page. Next, visit livingspaces.com/company/store-policies before starting a return. Finally, act inside seven days and protect your purchase.

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