Ulta Returns Policy: Enjoy a Fast, Simple, and Hassle-Free Option
Ulta Beauty is dedicated to delivering a great shopping experience. If you’re not satisfied with your purchase, whether online or in-store, Ulta makes it easy to return your items. This guide provides all the details you need about the Ulta return policy and how to return your products without hassle.
Quick Summary
Return Peried
90 Days
Exchange Time
15 Days
Refund Process
5-10 Days
Return Shipping FEE
Free
Detailed Return Information
| Feature | Detail |
|---|---|
| Website | www.ulta.com |
| Return Time | 60 Days |
| Return Method | In-store / Online |
| Refund Medium | Original Payment / Store Credit |
| Contact | 1-800-283-8652 |
| Email Service | customer.service@ulta.com |
Return Methods
Ulta offers two easy return options: in-store and online. For in-store returns, take your item along with the receipt or proof of purchase to any Ulta location. Make sure the product is unused and has all original tags and packaging. A store associate will help you complete the return.
In-store Returns:
Returning products to Ulta is easy in-store. Simply bring the product, receipt, or proof of purchase to your nearest store.
Steps for In-store Returns:
- Visit your nearest Ulta location (use the store locator on their website).
- Bring the item with your receipt or proof of purchase.
- Ensure the product is in its original, unused condition with tags intact.
A store associate will process your return according to Ulta return policy
Online Returns:
If you purchased online, Ulta allows you to return items either by mail or in-store.
Steps for Online Returns:
- Go to the Ulta Return Portal.
- Log in or use your order number to start the return process.
- Choose whether to return the item in-store or by mail.
- For mail returns, print the shipping label and securely pack the item.
- Once Ulta receives the return, they will issue your refund.
Shipping Requirements: Be sure to pack the item properly and include the return label.
Exchange Policy
The Ulta return policy also allows easy exchanges. You can exchange items in store or online if they meet the required conditions.
Conditions for Exchange:
- The item must be unused and unopened
- You must show proof of purchase
- You can exchange items for products of equal or lower value
Refund Policy
Ulta offers a simple, fast refund process for returned items. Customers enjoy a smooth experience when they follow the return steps.
Refund Method:
Ulta sends refunds to the original payment method used at checkout. If you paid with store credit, you will receive your refund in the same form.
Processing Time:
Ulta processes refunds within 7 to 10 business days after receiving the returned item.
Return Conditions and Requirements
To make sure your return is accepted, follow these clear guidelines from the Ulta return policy:
- The item must remain unused and unworn.
- Keep the original tags and packaging intact.
- Provide a valid proof of purchase at the time of return.
Exceptions
Some items do not qualify for returns:
Clearance or final sale items cannot be returned.
Ulta does not accept used or damaged items.
Order Cancellation Policy
You can cancel your order before Ulta processes or ships it. Once the order ships, you need to follow the Ulta return policy to return the item.
Company Contact Details
FAQs
How many days do I have to return an item?
You can return items within 60 days under Ulta’s return policy.
Can I return used products?
Used items are not eligible for return unless defective.
How long does a refund take?
Refunds are typically processed within 7-10 business days of receipt of the returned item.
Can online purchases be returned in-store?
Yes, online purchases can be returned at any Ulta store.
Can I return damaged products?
Damaged items cannot be returned unless defective.
Can I combine multiple orders into a single return?
It’s recommended to return each order separately for accurate processing.
Conclusion
The Ulta return policy is designed to give customers peace of mind, knowing that returns and exchanges are straightforward. Whether you shop in-store or online, you can return items within 60 days, as long as they meet the return conditions. Be sure to keep your proof of purchase and check the website for updates. For assistance, Ulta’s customer service team is always available.
