Lulus is recognized as a leading destination for those seeking the latest trends in clothing and accessories. The company is committed to providing a straightforward and enjoyable shopping experience. Understanding the Lulus return policy will help you manage returns confidently if your order does not meet expectations.
Quick Summary
Return Peried
90 Days
Exchange Time
15 Days
Refund Process
5-10 Days
Return Shipping FEE
Free
Detailed Return Information
Website: https://www.lulus.com
Return Time: 30 days from delivery date
Return Method: Online only
Refund Medium: Original payment method or store credit
Contact: 1 888 325 7727
Email Service: customerservice@lulus.com
What are the return methods of Lulus’ return policy?
Under the lulus return policy, returns are handled online through a simple process. Customers need to log into their account, select the item they want to return, and complete the return request form. After that, they print the provided shipping label, pack the item securely in its original condition, and send it back using the assigned courier service.
Online Returns
Follow these simple steps to return your item under the lulus return policy:
- Visit the official website and log in to your account.
- Go to your order history and select the item you want to return.
- Fill out the return request form.
- Print the return shipping label provided.
- Pack the item securely in its original packaging.
- Attach the shipping label and send it through the designated courier.
Make sure the item meets all return conditions before sending it back.
Exchange Policy
Lulus allows customers to exchange items within the same return window. You must request an exchange within 30 days. Return items unused and in their original condition. If the desired size or item is unavailable, Lulus may issue store credit instead. For help, contact customer support by email or phone. The Lulus return policy makes the exchange process smooth when you follow these guidelines.
Refund Policy
Lulus issues refunds to the original payment method or provides store credit. The company usually processes refunds within 5 to 10 business days after receiving the return. You must return items in resalable condition with tags attached. Lulus generally does not refund shipping costs.
Return Conditions and Requirements
To qualify for a return:
- Items must be unused and unworn
- All tags must remain attached
- Original packaging should be included
- Items must be clean and free from damage
Certain items may not be eligible, depending on their category.
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Order Cancellation Policy
You can cancel orders only before processing or shipment. Once Lulus dispatches the order, you can no longer cancel it. In that case, follow the return process after delivery.
Exceptions
The Lulus return policy does not cover certain items, including:
- Final sale or clearance items
- Used or damaged products
- Items without proof of purchase
- Certain accessories or hygiene-related products
Company Contact Details
FAQs
How many days do I have to make a return?
You can return items within 30 days of delivery.
Can I return used products?
No, you must return items unused and in their original condition.
How long does a refund take?
Lulus processes refunds within 5 to 10 business days.
Can I return online purchases in store?
No, Lulus operates mainly online, so you need to return items through shipping.
Can I return damaged products?
Yes, contact customer service immediately if you receive a damaged item.
Can I combine multiple orders into a single return?
Return each order separately to ensure accurate processing.
Conclusion
The lulus return policy is designed to be simple and customer-friendly. You have a 30-day window for returns and exchanges, provided items are unused and in original condition. Refunds are processed promptly, but shipping fees may apply. Always review product details and return guidelines before making a purchase. For the latest updates, visit the official website or contact customer support for assistance.