FIGS Return Policy: Free Returns for Scrubs, With a Longer Window for Exchanges

FIGS is a popular American scrubs brand worn by healthcare workers across the US. In fact, its online shop and help center serve customers directly. The figs return policy gives you 30 days for a refund. Meanwhile, US exchanges and store credit get 60 days. Finally, returns run through the online portal with a free Happy Returns QR code or a prepaid FedEx label. In addition, this guide covers every rule from the brand’s official help center.

If a recent purchase did not work out, the figs return policy gives you 30 days for a refund. Also, items must stay unworn and unwashed, with tags attached. Next, US customers get 60 days for exchanges and store credit. Then, start the return at wearfigs.com/returns with your order number and shipping zip code. Finally, this guide walks through the full policy step by step.

This guide walks through the complete policy. First, it covers the 30-day and 60-day windows and condition rules. Then, it walks through step-by-step portal returns. Finally, it covers exchange and refund details, order cancellation, non-returnable items, and practical tips.

Quick Summary

Detailed Return Information

Information	Details
Website	wearfigs.com
Return Time	30 days from purchase date (refund); 60 days from purchase date (US exchanges and store credit); embroidered and Final Sale items excluded
Return Method	Online portal only (wearfigs.com/returns); Happy Returns QR code (8 items or fewer) or prepaid FedEx label; no in-store return rule published
Refund Medium	Original payment method in practice; gift-card purchases back to the gift card; 7–10 business days from sending the return (banks may add up to 5 days)
Contact	Call toll-free 1-888-462-1901 or call/text 424-500-8209 (Mon–Fri 5 AM–8 PM PST); live chat same hours

Understanding the FIGS Return Policy

The figs return policy runs on two clocks. First, refund returns get 30 days from the purchase date. Next, US exchanges and store credit get 60 days from the purchase date. In fact, the official wording ties both windows to the purchase date, not delivery. Finally, items must stay unworn and unwashed, with tags attached.

Returns run through the online portal only. First, go to wearfigs.com/returns and enter your order number and shipping zip code. Next, choose Happy Returns or FedEx before submitting. Then, Happy Returns gives a paperless QR code for 8 items or fewer. Finally, FedEx gives a prepaid label to print and drop off.

The official wording calls US returns easy, fast, and free. In fact, no US return fee appears anywhere in the US help-center articles read. Furthermore, FIGS does not refund original shipping fees. Meanwhile, gift-card purchases go back to the gift card. Finally, international customers get refunds only, with no exchanges or store credit.

READ MORE: Pottery Barn Return Policy: 30-Day Returns, Exchanges, and Refund Guide

FIGS Return Policy: In-Store Returns

In-store returns have no published rule under the figs return policy. In fact, the help-center process runs portal to Happy Returns or FedEx only. However, FIGS does operate some branded retail locations. In addition, gift-card terms mention gift cards usable at select FIGS operated locations. Therefore, that mention does not establish in-store returns, so this article claims none.

1. Confirm Your Item Is Eligible

First, check that the return falls within 30 days of the purchase date for a refund. Next, for a US exchange or store credit, the window is 60 days. Then, check the condition. Also, items must stay unworn and unwashed, with tags attached. In addition, embroidered items are Final Sale and cannot go back. Finally, items marked Final Sale cannot go back either.

2. Gather Your Order Details

First, find your order number and shipping zip code. Next, the portal needs both to start a return. Then, gift recipients use the Gift Returns Portal instead. In addition, they enter their own email and shipping address. Finally, labels and confirmations go directly to them.

3. Start Your Return in the Portal

First, go to wearfigs.com/returns and enter your order number and zip code. Next, select the items and fill in the form. Then, choose Happy Returns or FedEx before submitting. In addition, for exchanges, the portal shows the last day for exchanges for the selected item. Finally, drop off immediately after starting, since exchanges stay unreserved until you scan the label or QR code.

4. Drop Off and Track Processing

For Happy Returns, take the items and QR code to a Return Bar. In fact, you need no box or bag. Next, for FedEx, use the resealable packaging and drop off at a FedEx location. Then, processing begins once you scan the QR code or use the label. Finally, FIGS sends a refund confirmation email once items come back.

FIGS Return Policy: Online Returns

Online returns under the figs return policy run through the portal only. In fact, no separate mail process exists. Finally, follow the steps below.

1. Start Your Return Online

First, go to wearfigs.com/returns and enter your order number and shipping zip code. Next, select the items you want to return and the reason for each. Then, choose a refund, an exchange, or store credit. In addition, US exchanges and store credit run 60 days from purchase. Finally, refunds run 30 days from purchase.

2. Choose Happy Returns or FedEx

Happy Returns works for returns of 8 items or fewer. In fact, it gives a system-generated QR code. Next, drop off at a Happy Returns location with no box or bag. Then, FedEx gives a prepaid label to download and print. Finally, drop off at a FedEx location in the resealable packaging.

3. Pack and Ship the Package

For Happy Returns, just bring the items and QR code. Next, for FedEx, use the resealable packaging provided. Then, keep the tracking details until FIGS confirms the return. In addition, the refund amount excludes original shipping fees. Finally, no US return fee appears officially.

4. Track Processing and Your Refund

From the time you send back the return, a refund takes 7 to 10 business days. In fact, some banks take up to an additional 5 days to apply it. Next, a second official article says about 10 to 15 business days to post after the refund confirmation email. Finally, refunds may appear at the original purchase date, or the original charge may disappear.

Exchange Policy Under the FIGS Return Policy

FIGS exchanges run 60 days from the purchase date for US customers. In fact, they cover eligible items only. Next, exchanges are even exchanges only: Classic Colors and Core Styles of equal value. Finally, promo codes carry over to the exchange discount.

Limited Edition items follow a tighter rule. First, FIGS only exchanges a Limited Edition style or color for a Core Color or Style of equal value. Next, the rules allow size exchanges in the same style. Then, the rules allow exchanges to classic colors within that style too. Finally, for a different style in a Limited Edition color, FIGS recommends a refund return plus a new order.

Exchange timing needs care. First, FIGS neither initiates nor reserves exchanges until you scan the label or QR code. Next, drop off immediately after starting the exchange. Then, international customers get no exchanges. Finally, they get refunds only.

Refund Policy Under the FIGS Return Policy

FIGS refunds run 30 days from purchase. First, items must stay unworn and unwashed, with tags attached. Next, the US help-center articles do not spell out a general original-payment rule in one sentence. In fact, refunds go to the original payment method in practice. Then, gift-card purchases go back to that same gift card. Finally, if you used a gift card plus another method, FIGS refunds the gift-card portion first.

Refund timing has two official figures. First, the main timing article says 7 to 10 business days from sending the return. It adds up to 5 extra bank days. Next, the refund-is-not-showing article says about 10 to 15 business days to post after the confirmation email. Then, use the 7 to 10 figure as the headline and note banks may add time. Finally, FIGS does not refund original shipping fees.

Store credit is the US alternative after 30 days. First, US customers get store credit up to 60 days from the purchase date. Next, international customers get no store credit. Finally, they get refunds only.

Order Cancellation Policy

FIGS publishes a clear cancellation rule. First, customers cannot change orders after they place them. Next, customers can cancel within 60 minutes of purchase. Then, log in to your FIGS account, go to Orders, select the order, and use the Cancel button. Finally, without an account, view the order with your order number and email address and look for the Cancel button.

If no Cancel button shows, you can no longer cancel the order. First, TEAMS orders are not eligible for cancellation. Next, FIGS publishes no cancellation fee. Finally, the cancellation article contains no refund timeline specific to cancellations.

Exceptions (Non-Returnable Items)

You cannot return or exchange embroidered items. First, all embroidered items are Final Sale. Next, you cannot return, refund, or exchange items marked Final Sale. Finally, Final Sale markings appear next to the price and under the item name in the cart. They also appear in the confirmation email.

FIGS gift-card purchases are final. First, you may not return, cancel, or refund them, except as required by law. Next, you may not redeem them for cash, except as required by law. Then, non-US terms exclude additional categories, like personalized items and fragrances. Finally, those are Global-e non-US terms and do not apply to US orders here.

Faulty or damaged items have no separate US procedure in the articles read. First, non-US terms cover faulty goods under legal rights. Finally, that coverage is not a US rule and does not appear as one here.

Returning Without a Receipt Under the FIGS Return Policy

The US help-center articles publish no receipt rule and no ID requirement. First, the portal needs the order number and shipping zip code. Next, that pair serves as the proof-of-purchase mechanism in practice. Then, gift recipients in the US can return or exchange without notifying the purchaser. Finally, they use the Gift Returns Portal with their own email and shipping address.

If a gift recipient cannot find the order number, FIGS asks them to reach out. First, they provide the purchaser’s name, email, phone, and items received. Next, FIGS tracks the order down. Then, the gift article leaves the refund value and medium for US gift recipients unstated. Finally, non-US terms grant gift recipients there no refund. In fact, that is a scope difference, not a US rule.

Tips for a Smooth FIGS Return

A little preparation keeps your return smooth under the figs return policy. First, watch the two clocks: 30 days for refunds, 60 days for US exchanges and store credit. Next, keep items unworn and unwashed, with tags attached, until you are sure you are keeping them.

First, start the return in the portal early. Next, drop off immediately after starting, especially for exchanges. Then, for 8 items or fewer, Happy Returns needs no box or bag. Finally, act within 60 minutes on cancellations. In addition, after that window, the Cancel button disappears.

FAQs About FIGS Return Policy

How long do I have to return a FIGS purchase?

You have 30 days from the purchase date for a refund. First, US exchanges and store credit run 60 days from the purchase date. Finally, items must stay unworn and unwashed, with tags attached.

Are FIGS returns free?

Yes, for US customers. First, the official wording calls returns easy, fast, and free. Next, Happy Returns QR codes and prepaid FedEx labels are both free. Finally, no US return fee appears officially.

Can I return a FIGS order in store?

The help center publishes no in-store return rule. First, the help-center process runs portal to Happy Returns or FedEx only. Finally, branded retail locations do not establish an in-store return route.

Does FIGS do exchanges?

Yes, for US customers within 60 days. First, exchanges are even exchanges only, for Core Styles and Colors of equal value. Finally, Limited Edition items exchange only for Core Colors or Styles of equal value.

How long does a FIGS refund take?

Refunds take 7 to 10 business days from sending the return. First, banks may add up to 5 days. Next, a second official article says about 10 to 15 business days to post after confirmation.

What items cannot be returned to FIGS?

Embroidered items and items marked Final Sale cannot go back. First, FIGS gift-card purchases are final. Finally, non-US exclusions do not apply to US orders.

Can I return a FIGS gift without telling the buyer?

Yes, in the US. First, gift recipients use the Gift Returns Portal with their own email and shipping address. Next, labels and confirmations go directly to them. Finally, you need the order number and shipping zip code.

Can I cancel my FIGS order?

Yes, within 60 minutes of purchase, using the Cancel button. First, if no Cancel button shows, you can no longer cancel the order. Finally, TEAMS orders are not eligible for cancellation.

Does FIGS refund original shipping charges?

No. First, the refund amount excludes shipping fees. Finally, original shipping fees stay with the brand for US returns.

Can I exchange a Limited Edition FIGS item?

Only for a Core Color or Style of equal value. First, the rules allow size exchanges in the same style. Finally, for a different style in a Limited Edition color, take a refund return and place a new order.

Conclusion

The figs return policy centers on two clear clocks. First, refunds run 30 days from purchase, and US exchanges and store credit run 60 days. Next, returns are free through the portal, via Happy Returns QR codes or prepaid FedEx labels. Then, the rules exclude embroidered and Final Sale items. Finally, keep your order number handy, drop off promptly, and most returns will be painless.

Policies can change. Finally, confirm the current rules on the official help pages at help.wearfigs.com before starting your return.

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